Service terms.

1. Engagement and scope

Submitting a form or enquiry does not constitute an order or automatically start work. The original files, languages, volume, delivery format, deadline, selected service and price are agreed in writing before the assignment begins.

2. The two services

HIDRA Translation includes translation, formatting and essential internal checks; the client’s team performs final human editing. HIDRA Complete uses the same translation process and adds human editing by our team. Core translation quality does not differ between the two services.

3. Source material and specifications

The client provides the source files, necessary terminology and any special instructions in good time and confirms their right to supply the material. For scans, Word files, complex layouts or special formatting, the precise scope is agreed before work begins.

4. Delivery

We deliver the agreed file in the agreed manner and within the agreed timeframe. Delivery of the agreed deliverable does not depend on repeated approvals of stylistic or linguistic preferences. The client reviews the document before professional or official use.

5. Changes after delivery

Changes in terminology preferences, replacement source files, new instructions, different style or additional formatting not included in the agreement constitute additional work. Such work requires a separate agreement and, where appropriate, a new quote. Unlimited revisions are not included.

6. Documented issues

If the client identifies a specific departure from expressly agreed specifications, they may notify us with a clear reference to the relevant passage. The issue is considered in good faith and handled under the agreement and applicable law. Mandatory client rights are not restricted.

7. Quality and final review

We aim for high linguistic quality and layout fidelity but do not guarantee 100% accuracy or perfect correspondence in every case. Human editing depends on the selected service. The client always reviews the delivered document before use, especially for critical medical or technical documentation.

8. Pricing and additional services

Pricing, payment arrangements, taxes, timelines and additional work are defined in the quotation. This website does not publish fixed prices or automatically charge for services.

9. Confidentiality and data

Documents and information are handled according to the agreed confidentiality requirements. Personal information supplied through website forms is also covered by the separate privacy notice.

10. Consumer rights

Where a client acts as a consumer, statutory pre-contractual information and, where applicable, distance-contract withdrawal rights apply. Starting or completing a service does not automatically waive these rights; lawful exceptions require the applicable notices and express consents.

Service provider details

These are the business details for legal and commercial communications. The address is not a visitor reception location.

Maria Nikolaidou – Sole Proprietorship
Trade name: KONTYX
Kiou 64, 14576 Dionysos, Attica, Greece
VAT: 078166073 · Tax Office of Kifisia
info@hidra.gr